Check the tracking information if there is a rescheduling. If none, please reach out to our support team ASAP.
Most couriers auto-reschedule the pick-up to the following working day (Mondays thru Saturdays, except public holidays).
To check, pull up the tracking information and see if the latest update says ''assigned for pick-up", "driver accepted", or anything similar to this. If you're unsure, feel free to check with us.
For QXpress bookings, it will be best to check with our support team because the courier doesn't usually auto-reschedule.
For questions, concerns, feedback, or suggestions, please email to contact@ezie.app
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