Cancelling an order

Modified on Fri, 05 Jan 2024 at 06:37 PM


  • Cancellation is allowed so long as the parcel is not picked up. 

  • For same-day services, you can cancel the order if the driver is yet to be on his way. 

  • Once the parcel is picked up, cancellation is not a guarantee. The parcel may be returned but without a refund.

  • Some couriers do not allow cancellation on the same day as the scheduled pick-up. Please reach out to the support team for this request.

  • For orders from integrated e-commerce platforms, canceling the EZIE order doesn't cancel the marketplace order. 

    Rather, it creates a new draft IF the order is not for self-collection; and if the marketplace status is any of the following: paid, to ship, pending, to pack, unfulfilled, processing

  • Refunds are immediate and returned to your payment method. It may take hours or days to reflect depending on your bank's policy. Wallet refunds are instantaneous.

How to cancel an order

To cancel the order, go to Pick-up > find the order > click Cancel > choose a cancel code closest to your reason > confirm by clicking Yes

Check your refund by clicking the wallet icon beside Top-up > transaction history or go to Canceled > find the order > click the order ID.

For questions, concerns, feedback, or suggestions, please email to 

We do our best to give you the best experience! Enhancements and changes are deployed now and then. That means sometimes, there are details herein that may not match what you see or what happens on the website. Feel free to let us know if you spot any of these!

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