Book a delivery service

Modified on Fri, 05 Jan 2024 at 06:36 PM

1. Click Add Order on the top left.

2. Fill out the recipient details completely and accurately. Singapore postcodes point to a block, but couriers still strongly suggest detailing your block number in the address regardless. 

• Review your pick-up address. Provide a mobile number instead of a telephone number. 
• The default pick-up address is your primary pick-up address in your profile settings.
• If you need to change your pickup address permanently, please go to profile settings.
• Tip: Click the map icon beside the post code field so the system can pinpoint your address in the map. 

3. Key in the package details. The courier allots resources based on this. System-recommended delivery services also depend on the declared weight and dimensions. 

By default, you are opted into EZIE Care, our in-transit protection in case of loss or damage (T&Cs apply). When done, click Next.

• The amount declared in Total package value is the same amount referred to when processing claims (not the guaranteed reimbursement).
• You can opt out of EZIE Care by unticking the box.
• The labels on the weight brackets are just labels, not packaging requirements. Please refer to our packaging guidelines for details on how to pack your items.
• It is recommended to manually key in the dimensions and weight when booking same-day services.

4. Select your preferred delivery service. Take note: some delivery services require shipping labels. If it says Yes under the Printer required? column, it means you need to print a label. 

Go over delivery time and additional notes to know which service best suits your needs. 

When you've decided which service you want, click Select. You will then be asked to accept the terms and services of your chosen courier and the packaging guidelines.

5. Choose a pick-up slot. You can book 5 days in advance (excluding non-operational days) from your intended pick-up date. For a collection on the next day, make sure to place the order before 10 PM. 

If needed, write delivery instructions -- couriers will commit on a best-efforts basis. Notes field is a shipper tool only -- none is shared with anyone. 

When done, click Next.

6. Review the order details. This cannot be amended after the order is confirmed. Click confirm to pay for the order.

7. Successfully scheduled collection means 

    (1) there's a pop-up confirming the order and advising you of the next steps; 

    (2) the order will move to the Pick-up section (dashboard); and 

    (3) a tracking ID is assigned. 


1. Take note of the pick-up schedule. You can also check this at the far right of the order from 'pick-up'.

2. Print the label as required. The services that require labels are express, standard, and economy service.

3. For paperless service, write the tracking ID on the parcel.

4. Package your item in consideration of the parcel's journey - loading and unloading, sorting, possible impact, etc. Refer to our packaging guidelines for more information.

5. Keep your lines open in case the driver needs to call. 

6. Refer to the tracking information for updates.

Alternatively, refer to our video tutorial

For questions, concerns, feedback, or suggestions, please email to 

We do our best to give you the best experience! Enhancements and changes are deployed now and then. That means sometimes, there are details herein that may not match what you see or what happens on the website. Feel free to let us know if you spot any of these!

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